Sales Support Engineer

Beckhoff offers advanced automation systems based on PC-based control technology. The product range covers primarily Industrial PCs, fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision. Components and system solutions from Beckhoff are used in a wide range of sectors and applications worldwide. The central divisions of Beckhoff, such as development, production, administration, sales, marketing, support, and service, are located at the Beckhoff headquarters in Verl, Germany. A rapidly growing presence in the international market is taking place through 40 subsidiaries and branch offices. Through worldwide cooperation with partners, Beckhoff is represented in more than 75 countries. We are expanding in Malaysia. For this challenging task, we are looking for suitable candidates to join our team in Malaysia.

Technical Sales Support

• to understand Client RFQ for their application
• propose suitable solution based on client requirement and needs
• stay up to date with Beckhoff new product and its features
• perform SWOT and market analysis and work with Sales Team to develop specific sales strategies
• provide information and support to help the salesperson to achieve their sales target
• provide troubleshooting assistance for customer orders, account statuses and relevant problems

Operation Sales Support

• Coordinate with the operation department for customer PO, deliveries, and invoice generation
• review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• manage sales tracking tools and report on monthly sales and order
• keep record of sales and order trends via CRM and Excel tools
• respond to customer enquiry via phone call and emails

Suitable candidate will be developed in the near future to be Senior Sales Support Engineer (2-3 years).

• preferably degree or Diploma in industrial automation, engineering, or comparable technical qualification
• 1 - 3 years of experience in sales support for industrial automation will be an advantage
• fresh graduates are encouraging to apply
• good knowledge of the Malaysia automation market will be an advantage
• proactive, self-starter and team-oriented