1. Personal data
Personal data denotes any information relating to an identified or identifiable natural person. This includes all information on your identity, such as your name, e-mail address, phone number, IP address, or postal address. Information that cannot be directly associated with your identity (such as statistical data, for example on the number of users of the online site) is, on the other hand, not considered to be personal data.
When using our company website, no automated decision is made on the basis of your personal data.
2. Processing personal data
Your data is stored by us on specially protected servers within the European Union. Technical and organizational measures are used to protect these servers against the loss or destruction of, access or changes to, or the dissemination of your data by unauthorized persons. Only a limited number of persons will have access to your data. These individuals are responsible for the technical, commercial, or editorial support of the servers. Despite regular controls, complete protection against all risks is not possible however.
Your personal data is transmitted in encrypted form over the Internet. We use TLS/SSL encryption (Transport Layer Security/Secure Socket Layer) for data transmission.
The network environment is not 100% secure. We will do our utmost to ensure or guarantee the security of any information you send to us. If your legal rights and benefits are adversely affected due to the unauthorized access to, disclosure, tampering or damage of your personal data resulting from the damage of our physical, technical or management protection facilities, we will assume legal liabilities accordingly.
In the case of an unfortunate data breach, we will notify you of the following matters in a timely manner and in accordance with the requirements of laws and regulations:
- Details about the security incident and its impacts;
- Handling measures that have been taken and will be taken;
- Recommendations for you to prevent and reduce risks on your own;
- Remedial measures provided to you; and
- Contact information of the person and department responsible for the protection of personal data.
We will notify you of the relevant situation of the data breach by email, fax, telephone, public notification, etc. When it is difficult to inform you, we will release an announcement in a reasonable and effective way. Meanwhile, we will also report the data breach according to the requirements of the supervisory authorities.
3. Transfer and public disclosure of personal data
We only use your personal data to provide the services you request. If we employ external service providers in the provision of services, they shall also only access the data for the purpose of providing services. We use technical and organizational measures to ensure compliance with the data protection regulations and also obligate compliance on the part of our external service providers in this respect.
We shall also not transfer your personal data to third parties or disclose your personal data publicly without your explicit consent, in particular not for advertising purposes.
We will transfer your personal data ourselves or through service providers from China to the European Economic Area.
However, under the following circumstances, we may transfer or publicly disclose your personal data without your consent:
(a) In connection with the fulfillment of obligations under laws and regulations by us;
(b) Directly related to national security or national defense;
(c) Directly related to public security, public health or major public interests;
(d) Directly related to criminal investigations, prosecutions, trials or execution of court decisions;
(e) For the purpose of safeguarding the life, property or other significant lawful rights and interests of you or other individuals, and it is hard to obtain consent from you;
(f) The personal data is proactively disclosed to the public by you; and
(g) The personal data is collected from legally and publicly disclosed information, such as legal news reports and government information disclosure.
4. Data deletion and storage period
We always delete your personal data as soon as the reason for storing it no longer applies. The data may remain stored beyond this period if this is provided for due to legal requirements to which we are subject, for example in respect of legal retention or documentation obligations. In such an event, we delete your personal data once the requirements cease to apply.
1. Information on your computer
Every time you visit our website we collect the following information about your computer regardless of whether or not you have registered with us: the IP address of your computer, the request from your browser, as well as the time this request was made. In addition, the status and amount of data transferred as part of this request is also recorded. We also collect product and version information about the browser used and your computer's operating system. We furthermore record the website from which the online site was accessed. The IP address of your computer is only saved for the time during which the online site was used and the subsequent three months, after which it is deleted or anonymized by shortening it.
We use this data to operate the online site, in particular to identify and resolve errors, to determine the utilization of the online site, and to make adjustments or improvements.
3. Microsoft Bing
We use Microsoft Bing Maps to create access routes and show the locations of branch offices on maps. This is a service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052 - 6399, USA.
Whenever our website is accessed, a connection is established to the Microsoft server in the United States in order to display the maps and associated text.
If you launch Microsoft Bing when visiting our website, Microsoft stores a cookie on your device via your browser. Your user data is processed by Microsoft to display the location and to create directions. It is possible that Microsoft will use servers in the U.S. for this purpose.
Microsoft can use the data transmitted to it to identify the website from which your request has been sent and the IP address to which the directions are to be transmitted.
If you do not agree to this storage and processing, you have to prevent the installation of cookies by making the appropriate settings in your browser. We refer you in this respect to the information provided on the topic of cookies.
We use the open source software Matomo (formerly Piwik) to statistically analyze the use of our website. This is a web analytics service. The data collected by Matomo is stored in a database for the purpose of analyzing usage, which serves to optimize our website. The data collected includes the shortened IP address, the time, the website visited, the website from which you came to ours (referrer URL), the browser used, the duration of your visit to our website, and the frequency of your visits.
The analyses generated with Matomo are fully anonymized and cannot be used to identify individual persons. The data stored by Matomo is not linked with other data sources nor is it transferred to third parties. You can freely revoke your consent at any time. Any data processing operations that take place prior to revoking your consent are not affected. You can opt out of analysis of your data by Matomo by following this . A cookie is stored on your device via your Internet browser, which prevents further analysis. Please note that you have to confirm the link above again if you delete the cookies stored on your device.
5. Retargeting and remarketing
Retargeting or remarketing refers to technologies that allow targeting of users who previously visited a particular website with appropriate advertising even after they leave this website. To do this, it must be possible to recognize Internet users beyond your own website, which can be done using cookies of the relevant provider; past browsing behavior is also taken into account. For example, when a user views a specific product, this or similar products can be shown to this user later on as advertising on other websites. This is personalized advertising, which is adapted to the needs of the individual user. Apart from recognizing users, they do not have to be identified otherwise for the purpose of personalized advertising. The data used for retargeting or remarketing is therefore also not combined by us with other data.
We use such technologies to place advertisements on the Internet, and do so with the assistance of third-party providers. We use Google services, among others, to automatically display products that are of interest to Internet users. This function is implemented using cookies. Further information on this technology can be found in the . You can prevent installation of cookies for Google Remarketing and Google AdWords Conversion Tracking by changing a setting in the relevant browser software; to do this go to and change the relevant setting.
You can freely revoke your consent at any time. Any data processing operations that take place prior to revoking your consent are not affected.
You can use various links on our website to take part in webinars that we hold online. If you wish to take part in a webinar, we process personal data that you enter in a registration form, in particular name, e-mail address, and company or organization. We process data transferred via the registration form exclusively for the purpose of conducting the webinar, making contact with you in relation to the event, and providing you with further information in relation to the webinar.
Our webinars are carried out on GoToWebinar from the LogMeIn platform. The GoToWebinar platform is managed by LogMeIn Ireland Limited, Bloodstone Building Block C, 70 Sir John Rogerson's Quay, Dublin 2, Ireland. We have no influence on the data processed by GoToWebinar by LogMeIn. You will find further information on data processing by GoToWebinar at and .
Our legal basis for data processing in relation to the holding of webinars and with respect to the information transferred to us by you in this regard is your consent pursuant to Article 6 (1) a) of the GDPR.
You can register to use certain features on our website. You have to provide the data requested during the registration process, for example name, address, and e-mail address. In addition, we collect the date and time of registration and the IP address. As part of the registration process, we seek your consent to use the data. The benefit for you is that you do not need to enter this data again each time you use the website or place an order.
The mandatory information requested as part of the registration process is required to fulfill or initiate a contract with us for specific services.
A customer account will be created for you when you register. We will retain the data in the customer account for as long as an active customer relationship exists. If no further activity can be determined over a period of three years, the status of the customer relationship will be set to inactive. You can request us to delete your customer account at any time.
Job applicant portal
You can apply for job positions via the job applicant portal. In this respect, we offer you the possibility to complete an application form and to submit the information and documents required for the application to us by means of a file upload. Use of the applicant portal is voluntary; you can also send us your application in other ways, for example via e-mail or post.
When you submit your application via the job applicant portal, your documents are forwarded electronically to the responsible employee in our company. If you have applied for an advertised position, the documents will be automatically deleted three months after the end of the recruitment process, provided deletion is not contrary to other legitimate business interests. Such legitimate interests in this sense include, for example, evidence of equal treatment of applicants. If an application relates to an unadvertised position (speculative application), the application is retained for as long as the application may be of interest. You can request the deletion of your application at any stage, even before the scheduled retention periods expire. If an application is successful, the data transferred is stored for the purpose of processing the employment relationship, with due regard for any statutory requirements.
When you register for our e-newsletter, your email address will be used for our own promotional purposes until you unsubscribe. You will regularly receive information via email in this regard on current topics as well as emails for specific events and special promotions. The emails may be personalized and individualized based on the information saved about you.
We will only send you a newsletter via email if you have explicitly confirmed to us in advance that we should activate the newsletter mailing. We will then send you a notification email and ask you to confirm by clicking a link in this email that you would like to receive our newsletter. We record the opening of the newsletter and any links that it may contain. In addition, we process the following data in relation to use of the newsletter: the email program you are using, your operating system, the time of access, and your abbreviated IP address.
Should you no longer wish to receive newsletters from us in general, you can revoke your consent at any time with effect for the future and object to any further receipt of the newsletter without any costs arising beyond the basic cost of transmission. Simply use the unsubscribe link contained in every newsletter or send notification to us or to our data protection officer.
Cookies allow us to identify your computer and make any default settings available immediately. We use different cookies to achieve this purpose.
Essential cookies allow basic functions to be performed and are required for the website to function properly.
In addition, we also use marketing cookies that are used by third-party providers to display personalized advertising, as well as third-party cookies that allow access from content implemented on our page. We use these providers to improve our online site and to offer you a better service that is more tailored to your needs. We only use these cookies if you have given your explicit consent to do so.
The cookies we use are known as session cookies, which are deleted again automatically at the end of the browser session. Cookies that are stored for a longer period can also be used occasionally, so that your default settings and preferences can be taken into account the next time you visit our website.
Most browsers are set up to accept cookies automatically. However, you can disable the storage of cookies or set your browser to notify you as soon as cookies are sent. It is also possible to manually delete previously saved cookies via the browser settings. Please note that if you refuse to allow storage of cookies or delete essential cookies then some of the services available on our website may not work properly or at all.
D. How we process minors’ personal data
We attach great importance to the protection of minors' information. Our products are normally used in business place and website is mainly designed for adults. If you are a minor (under the age of 18), please do not create the account without the consent of your guardian.
If facts prove that a minor has provided us with personal data without the consent of his/her guardian, we will try to delete the relevant information as soon as possible after we know it.
E. Your rights and contact
We take great care to ensure that the processing of your personal data is explained as transparently as possible and that you are also informed about your rights. Should you require more detailed information or want to exercise the rights to which you are entitled, you can contact us at any time so that we can take care of your request.
1．Rights of data subjects
You have extensive rights available to you in relation to processing your personal data. First of all, you have a comprehensive right of access and can request to have your personal data corrected and/or deleted if necessary. You also have a right to restriction of processing and a right to object. Furthermore, you have a right to data portability in terms of the personal data you transfer to us.
If you would like to assert one of your rights and/or receive more detailed information in this regard, please contact our customer service department. Alternatively, you can also consult our data protection officer.
2．Revocation of consent
You can freely revoke your consent again at any time with effect for the future. By revoking your consent, the legality of processing carried out on the basis of the consent up to the time of revocation shall not be affected. Your contacts in this respect are again our customer service department and our data protection officer.
4．Responding to your foregoing request
In principle, we will not charge for your reasonable request, but we will, depending on the situation, charge a certain cost for repeated requests exceeding the reasonable limit. We may refuse the requests that are repeated for no reason, require too many technical means, pose risks to the legitimate rights of others, or are very unrealistic.
5．Exceptions to response
Under any of the following circumstances, we will not be able to respond to your request:
- Circumstance related to our performance of obligations stipulated by laws and regulations;
- Circumstance directly related to national security and national defense security;
- Circumstance directly related to public safety, public health and major public interests;
- Circumstance directly related to crime investigation, prosecution, trial, execution of judgments, etc.;
- We have sufficient evidence to show that the subject of personal data has subjective malice or abuse of rights;
- It is difficult to obtain the consent of the person concerned for the purpose of safeguarding the major legitimate rights of the subject of personal data or the life, property, etc. of other individuals;
- Responding to the request of the subject of personal data will cause serious damage to the legitimate rights of the subject of personal data or other individuals and organizations; and
- Circumstance involving trade secrets.
6．Data protection officer and contact
We have appointed a data protection officer to support us in relation to data privacy issues and with whom you can also make contact directly. Our data protection officer is available to you to deal with queries relating to our handling of personal data or to provide other information on data privacy issues:
Data Privacy Contact
Phone: + 49 0 52 46 / 9 63 - 0
Generally, we will reply within 15 working days. If you are not satisfied with our reply, especially if our processing of your personal data has damaged your legitimate rights, you can also make complaints or reports to the Internet, telecommunications, public security, industry and commerce and other regulatory authorities.
F. Additional information and changes
1. Links to other websites
Our online site may contain links to other websites. These links are generally identified as such. We have no influence on the extent to which the applicable data protection regulations are observed on the linked websites. We therefore recommend that you also familiarize yourself with the respective data privacy policies on the other websites.