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中国区总部
Beckhoff Automation (Shanghai) Co., Ltd.

市北智汇园4号楼
静安区汶水路 299 弄 9-10 号
上海, 200072, 中国

+86 21 6631 2666
info@beckhoff.com.cn
www.beckhoff.com.cn/zh-cn/

RMA Service Coordinator (f/m/x)

Workplace
Headquarters United States
Beckhoff Automation LLC
Workspace
Service
Start
As soon as possible

We are seeking an individual to fill a full-time Service Coordinator position at our fast-paced office south of the river in Savage, MN. Applicants must be quick learners, self-motivated, organized, and able to multi-task and have an eye for detail. As member of the RMA team, you will track incoming and outgoing repairs, warranty issues, and spare part sales interfaces daily, with Inventory Management, Sales, Customer Service, Accounting and Shipping department. Candidates must be able to adapt to rapidly changing situations.

Responsibilities

  • answer incoming telephone calls and E-mails in a prompt and courteous manner
  • initiate, maintain, and close RMA’s
  • monitor and review all RMA’s daily, maintain related paperwork, and obtain necessary purchase order information
  • understand status of incomplete RMA’s – what has been completed and work, that needs to be performed to complete each case
  • communicate clearly with technicians, department managers, sales staff, and Germany service team
  • accurate and professional billing of RMA’s, verify proper and complete costs
  • assist sales staff and service technicians with customer quotes, by gathering information regarding parts, pricing and prepare quotes

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications

  • high school diploma or equivalent required, 2-year degree preferred
  • excellent communication skills, both on the phone and in writing
  • detailed-oriented with strong organizational skills that will follow tasks through completion
  • capable of working in a fast-paced environment, and has the ability to multi-task
  • ability to work independently with general direction
  • ability to think ahead
  • strong Microsoft Office skills particularly with Excel, Word, and Outlook
  • high degree of professionalism with a positive attitude and a desire to work with a team
  • previous experience with ERP is preferred
  • technical background preferred

Benefits

  • exciting tasks in an international environment at the technology leader in automation
  • a future-proof job with an economically sound global player
  • all advantages of an owner-managed family company
  • an open and family-oriented corporate culture
  • freedom for personal expansion and professional development

Ms. Danielle Janczak
Headquarters United States
Beckhoff Automation LLC
13130 Dakota Avenue
Savage, MN 55378
United States