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中国区总部
Beckhoff Automation (Shanghai) Co., Ltd.

市北智汇园4号楼 静安区汶水路 299 弄 9-10 号
上海, 200072, 中国

+86 21 6631 2666
info@beckhoff.com.cn
www.beckhoff.com.cn

Customer Service Representative

Workplace
Headquarters United States
Beckhoff Automation LLC
Workspace
Service
Start
As soon as possible

The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products as well as communicating effectively with co-workers within the organization – sales, inventory management, warehousing and distribution, product specialists, and technical support.

Responsibilities

  • serve customers in the high technology industry by providing timely and accurate product information; maintain effective customer relationship
  • ensure customer orders are processed and filled per the customers’ requirements
  • coordinate activity with inventory management, warehouse and distribution, production facility, and accounts receivable
  • resolve product or service performance issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • contribute to team effort through identification and effective implementation of process and system improvements as well as backup to other Customer Service Representatives
  • prepare product and service performance reports by collecting and analyzing customer data
  • update and maintain customer accounts in ERP system

Qualifications

  • 1-2 years college or technical education; college degree desired
  • minimum 2-3 years customer service experience in an office environment
  • proficient in Microsoft Word, Excel and Outlook
  • experience an ERP system strongly preferred
  • demonstrated ability to develop and maintain strong customer relationships by providing high customer satisfaction with superior service
  • strong interpersonal and communications - verbal, written communication and active listening skills
  • demonstrated ability to anticipate and solve customer issues with a sense of urgency
  • demonstrated ability to follow through, manage multiple accounts, provide sales support and multitask while maintaining order accuracy
  • strong attention to detail, time management, and decision-making skills
  • ability to organize and manage multiple priorities
  • self-starter, self-motivated and consistent performer at a high level
  • thrive in a fast-paced work environment while maintaining a positive attitude
  • must be able to pleasantly and professionally interact with a variety of professionals internally and externally

Benefits

  • exciting tasks in an international environment at the technology leader in automation
  • a future-proof job with an economically sound global player
  • all advantages of an owner-managed family company
  • an open and family-oriented corporate culture
  • freedom for personal expansion and professional development

Ms. Lindsey Deiman
Headquarters United States
Beckhoff Automation LLC
13130 Dakota Avenue
Savage 55378 - MN
United States