Technical Support Engineer (f/m/x)

Beckhoff implements open automation systems using proven PC-based control technology. The main areas that the product range covers are industrial PCs, I/O and fieldbus components, drive technology, automation software, control cabinet-free automation, and hardware for machine vision.

• diagnose and solve customers’ control systems issues using standard troubleshooting tools and techniques
• perform troubleshooting and research toward the resolution of technology related problems for end users
• provide first-line support for Beckhoff Automation products and technologies
• provide end user training working one-on-one, creating knowledgebase articles, updating wiki, or small group training
• prioritize incoming requests, escalate problems (when required or appropriate) to other technicians, next level support or other departments or function
• record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
• learn on the job when faced with new challenges/questions
• participate in on-call support on rotation to triage and troubleshoot after hours service requests
• build and maintain an advanced level of knowledge of Beckhoff Automation products and related technologies
• other duties and special projects as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• engineering or related technical field from a four year college or technical school; or equivalent combination of education and experience
• an understanding of automation hardware and software
• self-starter with a results driven personality
• strong analytical and reasoning skills
• ability to work in a high stress environment while maintaining professionalism
• excellent written and oral communication skills with the ability to present to customers and/or departmental meetings