Technical Support Engineer

Beckhoff Automation has an exciting opportunity to join our Technical Support team. In this role you learn about Beckhoffs wide variety of cutting edge products and technologies. You will also have opportunities to work on your own projects of interest, learn from highly educated engineers and explore everything the automation industry has to offer.

• diagnose and solve customers’ control systems issues using standard trouble-shooting tools and techniques
• perform troubleshooting and research toward the resolution of technology related problems for end users
• provide first-line support for Beckhoff Automation products
• provide end user training working one-on-one, creating knowledgebase articles, updating wiki, or small group training
• prioritize incoming requests, escalate problems (when required or appropriate) to other technicians, next level support or other departments or function
• record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
• learn on the job when faced with new challenges/questions
• participate in on-call support on rotation to triage and troubleshoot after hours service requests
• build and maintain an advanced level of knowledge of Beckhoff Automation products and related technologies
• other duties and special projects as assigned

• Bachelor of Science in business, engineering or related technical field from a four year college or technical school; or equivalent combination of education and experience
• an understanding of automation hardware and software
• self-starter with a results driven personality
• strong analytical and reasoning skills
• ability to work in a high stress environment while maintaining professionalism
• excellent written and oral communication skills with the ability to present to customers and/or departmental meetings