Workplace
Headquarters United States
Beckhoff Automation LLC
Headquarters United States
Beckhoff Automation LLC
Workspace
Technical Support
Technical Support
Start
As soon as possible
As soon as possible
Responsibilities
- diagnose and solve customers’ control systems issues using standard trouble-shooting tools and techniques
- perform troubleshooting and research toward the resolution of technology related problems for end users
- provide first-line support for Beckhoff Automation Products
- provide end user training working one-on-one, creating knowledgebase articles, updating wiki, or small group training
- prioritize incoming requests. Escalate problems (when required or appropriate) to other technicians, next level support or other departments or function
- record, track, and document support requests, including all successful and unsuccessful decisions made as well as actions taken through to final resolution
- learn on the job when faced with new challenges / questions
- participate in on-call support on rotation to triage and troubleshoot after hours service requests
- build and Maintain an advanced level of knowledge of Beckhoff Automation products and related technologies
- other duties and special projects as assigned
Qualifications
- Bachelor of Science in Business, Engineering or related technical field from a four year college or technical school; or equivalent combination of education and experience
- an understanding of automation hardware and software
- self-starter with a results driven personality
- strong analytical and reasoning skills
- ability to work in a high stress environment while maintaining professionalism
- excellent written and oral communication skills with the ability to present to customers and/or departmental meetings
Benefits
- exciting tasks in an international environment at the technology leader in automation
- a future-proof job with an economically sound global player
- all advantages of an owner-managed family company
- an open and family-oriented corporate culture
- freedom for personal expansion and professional development
Ms. Lindsey Deiman
Headquarters United States
Beckhoff Automation LLC
13130 Dakota Avenue
Savage 55378 - MN
United States
Beckhoff Automation LLC
13130 Dakota Avenue
Savage 55378 - MN
United States